Privacy notice
As lawyers, we are bound by a duty of confidentiality to our clients, and by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This notice explains what personal information we collect through this website and our Client Portal, why, where it is kept, and the choices you have.
Who is responsible
PSG Law Professional Corporation is responsible for the personal information it collects. Our privacy contact answers questions, requests and complaints at info@lawyersplus.ca or 905 890 3933, Suite 401, 2800 Skymark Avenue, Mississauga, ON L4W 5A6.
What we collect, and why
- Contact details (name, email, phone): to open your file, sign you in with a one-time code, and keep you informed as your matter moves.
- Identity information (date of birth, government ID): the Law Society of Ontario requires lawyers to identify and verify their clients (By-Law 7.1).
- Transaction documents (agreement of purchase and sale, mortgage and tax documents) and the details in them: to act for you on your matter.
- Your realtor or mortgage advisor’s name and email, if you give them: so they can send documents into your file and so a referral discount can apply.
- Call-back requests from our practice pages: only to call you back.
We collect only what your matter needs. We do not sell personal information, and we do not use it for advertising.
Consent
We ask for your agreement before you start a file or create a broker account, and we record the version of this notice you agreed to. You may withdraw consent at any time by contacting us; we will explain what that means for your matter, since we cannot act for you without some of this information, and we must keep certain records by law.
Reading your documents with AI
When you upload documents, we use a secure AI service (Anthropic’s Claude, through its business API) to read key details, such as the property address, purchase price and the name on your ID, and to flag anything that disagrees with what you typed. The service does not use your documents to train its models. Everything it reads is advisory: a member of our firm checks it before relying on it.
Who holds your information
We use trusted service providers, under contracts that require them to protect your information and use it only to provide their service to us:
- Google Workspace: our email, calendar, and the secure Drive folders that hold your file.
- Vercel: hosts this website and briefly holds uploads until they reach your file.
- Neon: the secure database behind the Client Portal.
- Clerk: sign-in for our staff.
- Twilio: sends sign-in codes and file updates by text message.
- Anthropic: the AI document reading described above.
Your information may be stored or processed outside Canada, mainly in the United States, where it may be accessible to courts and authorities under the laws of that country.
How we protect it
Information travels encrypted. Uploads are checked and kept private. Sign-in uses one-time codes, so there is no password to steal. Staff accounts require two-step verification, and access is limited to the people working on files, with a record of who did what. If a breach of security creates a real risk of significant harm, we will notify you and the Privacy Commissioner of Canada as the law requires.
How long we keep it
Sign-in codes and sessions are deleted within days. Files uploaded but never sent are deleted after 48 hours. Call-back requests are deleted after two years. Your client file is kept for as long as our professional obligations require after your matter closes, and then securely destroyed.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or ask how it has been used and shared. Write to info@lawyersplus.ca; we answer within 30 days. If you are not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada.